2 This hotel 'Best Western Plus Newport Mesa Inn' is one if not the worst hotel among...
This hotel 'Best Western Plus Newport Mesa Inn' is one if not the worst hotel among hundreds of hotels I stayed in the past few years. I'll add some facts here and try to be as objective as possible: Starting with the value for money, it's ridiculous how much expensive this is vs. the quality of this hotel. The carpets are really old and to ensure they can clean them and they're that old, they put a lot of chemicals, for those with some kind of allergy, you can't sleep in the rooms, if you don't have allergy, there is a chance you'll get one if you spend maybe more than a night over there. I booked two connecting rooms and lights were really bad. the lights are sensor operated so you can't keep the lights on, it will be switched off instantly, you can't leave any small lights on during the night and it will be complete blackout. The bathrooms unfortunately stinks, the smell is very obvious and I don't recommend any showers in there, I personally couldn't shower there. I asked for refund but I didn't get it so make sure that you have refundable term there if you really have to book in this motel. Unprofessional staff, the kind of staff that give you the message 'I don't care' which is okay for a motel staff but for a multi hundred dollar night stay, I don't think it's right. Very small windows and absolutely no air circulation, I had to leave the room few times just to have some fresh air. Overall, it was really bad experience. my son got sick and I strongly advise Booking.com to force all hotels to put in some realistic pictures that reflects reality.
Omar, United States of America